Privacy Policy
Last updated: July 19, 2025
1. Introduction
Fennie ('we,' 'our,' or 'us') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered academic tutoring platform. By using our service, you consent to the data practices described in this policy.
IMPORTANT: We will never sell your personal data to third parties. Your personal information is used solely to provide and improve our services.
2. Information We Collect
Account Information
- Email address (required for account creation)
- Name (if provided)
- Profile information and preferences
- Authentication data from third-party providers (Google, etc.)
- Subscription and payment information (processed securely by Stripe)
- Account status and usage history
Content Data
- Notes, documents, and study materials you create
- Chat conversations with our AI tutoring system
- Shared content and sharing preferences
- Search queries and interactions
- Generated quizzes, flashcards, and study materials
- Theme preferences (dark/light mode)
Usage Information
- Device information (browser, operating system, device type)
- IP address and approximate location data
- Usage patterns, feature interactions, and session data
- Performance metrics, error logs, and crash reports
- Referral sources and marketing attribution data
- User behavior analytics for service improvement
Technical Data
- Cookies and similar tracking technologies
- Server logs and system performance data
- Security and fraud prevention data
- API usage and rate limiting information
3. How We Use Your Information
We use your information for the following purposes:
Service Provision
- Provide and maintain our AI tutoring and note-taking services
- Personalize your learning experience and recommendations
- Process payments and manage subscriptions
- Enable content sharing features
- Provide customer support and respond to inquiries
Service Improvement
- Improve our AI models and response quality
- Analyze usage patterns to enhance user experience
- Develop new features and functionality
- Optimize platform performance and reliability
- Conduct research and analytics for service enhancement
Security and Compliance
- Ensure platform security and prevent abuse
- Detect and prevent fraud, spam, and malicious activity
- Enforce our Terms of Service and community guidelines
- Comply with legal obligations and regulatory requirements
- Protect our rights and the rights of other users
Communication
- Send important service updates and notifications
- Provide account-related communications
- Send marketing communications (with your consent)
- Respond to your requests and feedback
4. Information Sharing and Disclosure
WE DO NOT SELL YOUR PERSONAL DATA. We may share information only in the following limited circumstances:
With Your Explicit Consent
- When you share notes or content with other users
- When you explicitly authorize sharing through our platform
- When you opt-in to specific features that require data sharing
Essential Service Providers
- Cloud hosting providers (Vercel, Supabase) - for service operation
- AI service providers (OpenAI) - for AI functionality
- Payment processors (Stripe) - for subscription management
- Authentication providers - for secure login
- Analytics services - for service improvement (anonymized data only)
All service providers are bound by strict confidentiality agreements and may only use your data to provide services to us.
Legal Requirements
- To comply with applicable laws, regulations, or legal processes
- To protect our rights, property, or safety, or that of our users
- To prevent fraud, abuse, or security threats
- To enforce our Terms of Service and community guidelines
- In connection with a business transfer (with appropriate safeguards)
Aggregated and Anonymized Data
We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you for:
- Research and analytics purposes
- Service improvement and development
- Industry reports and statistics
- Marketing and business intelligence
5. Data Security
We implement comprehensive technical and organizational measures to protect your information:
- End-to-end encryption for data in transit and at rest
- Regular security assessments and penetration testing
- Multi-factor authentication and access controls
- Secure cloud infrastructure with industry-standard security
- Regular backups and disaster recovery procedures
- Employee training on data protection and privacy
- Incident response and breach notification procedures
- Regular security audits and compliance monitoring
6. Data Retention
We retain your information only as long as necessary for the purposes outlined in this policy:
- Account data: Until account deletion or 2 years of inactivity
- Content data: Until you delete it or close your account
- Usage logs: Up to 3 years for security and service improvement
- Payment data: As required by financial regulations (typically 7 years)
- Legal compliance data: As required by applicable laws
- Banned user data: Indefinitely to prevent re-registration and abuse
Upon account deletion, we will delete or anonymize your personal data within 30 days, except where retention is required by law.
7. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of your personal data in a portable format
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data (subject to legal requirements)
- Portability: Export your data in a machine-readable format
- Restriction: Limit how we process your data in certain circumstances
- Objection: Object to certain types of processing
- Withdrawal of Consent: Withdraw consent for optional data processing
- Opt-out: Opt out of marketing communications
To exercise these rights, contact us at support@fennie.ai. We will respond within 30 days.
8. Account Termination and Bans
We reserve the right to terminate or suspend accounts for violations of our Terms of Service:
- Accounts may be banned for abuse, fraud, or Terms of Service violations
- Banned users' data may be retained to prevent re-registration
- We may share information about banned users with other services to prevent abuse
- Appeals for account bans should be submitted to support@fennie.ai
9. Cookies and Tracking
We use cookies and similar technologies for:
- Maintaining your session and preferences
- Analyzing usage patterns and improving our service
- Providing security features and fraud prevention
- Enabling third-party integrations and functionality
- Personalizing your experience and recommendations
You can control cookies through your browser settings, but this may affect service functionality. We do not use tracking cookies for advertising purposes.
10. Children's Privacy
Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately. Users between 13-18 should have parental consent to use our service.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during such transfers, including standard contractual clauses and adequacy decisions where applicable.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page, updating the "Last updated" date, and sending email notifications for significant changes. Your continued use of the service after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: support@fennie.ai
Website: fennie.ai
Data Protection Officer: dpo@fennie.ai
For users in the European Union, you also have the right to lodge a complaint with your local data protection authority.